Terms and Conditions
These terms and conditions:
- Represent the entire agreement between the parties and no alterations or additions may be effected unless agreed to by both parties, reduced to writing and signed by you and a duly authorized representative of SolarCube
- Are subject to change and you agree that any order placed shall be subject to the terms and conditions in force at the time the order was placed;
- Are final and binding and are not subject to any suspensive or dissolutive condition;
- Expressly exclude any conflicting conditions stipulated by you;
All quotes will remain valid for a period of 7 (Seven) days from the date of issue.
Payment Options & Terms
SolarCube accepts the following payment methods:
- (EFT) Electronic Funds Transfer
- Online CARD Payments
- Cash Deposits – 2% bank levy applies
- Note: We do not accept cheque payments
It is your responsibility to determine whether the goods ordered are suitable for the purpose of intended use. Should you be uncertain as to the suitability of a product, please contact our offices for assistance prior to placing your order.
No order will be binding on SolarCube until it has been accepted by its management.
Payment for product/s ordered is due prior to shipment and need to be cleared in our account.
You may attend to payment via EFT, or via any of the approved methods of payments referred to above.
Where applicable, prices are quoted on the ruling day exchange rate and may increase as a result of adverse changes in the exchange rate. Until such time as we have received payment in full, we reserve the right to charge any fluctuations to the client’s account and the client undertakes to pay for such fluctuations on demand. It is the responsibility of the client to check that there have been no changes in the price prior to attending to payment.
Your total cost for purchase of any product may include shipping and handling charges as reflected on the SolarCube quote.
Any delivery note or waybill (copy or original) signed by you or person accepting delivery on your behalf and held by SolarCube shall be sufficient proof that delivery was made to you. Goods delivered must be checked in order to confirm that the goods delivered are in accordance with the order placed and are free from visible damage/defect. Any discrepancies and/or visible defects must be noted on the delivery note/waybill.
Should you choose to engage a third party to transport the goods, you indemnify SolarCube against any claims of whatsoever nature that may arise from such an agreement.
SolarCube warrants that it will endeavour to meet delivery times, but shall not be liable for any loss or damage of whatsoever nature which you may suffer as a result of any delayed delivery, unless the aforesaid has regard to circumstances within its reasonable control.
Price, specifications and terms are subject to change, you are therefore requested to peruse the prices, specification and terms prior to placing any order. The purchase price will be the current price as appearing on SolarCube website www.solarcube.co.za
If prior to delivery of the goods, there is any increase in the cost of the goods, or if any other taxes or duties are levied or any laws are promulgated which directly or indirectly increases the cost thereof to the company, the company shall be entitled to increase the price of the goods by an amount equal to such increased cost, by giving you reasonable notice thereof.
Change of Orders
All orders and variations to orders are subject to these terms and conditions. Only written orders and variations to orders will be accepted by SolarCube. Notwithstanding the above, SolarCube may, at its sole discretion, elect to accept and act upon telephonic orders and any variations to orders. SolarCube however, reserves the right to refuse delivery or collection of any order until placed in possession of a written order form.
Cancellation of Orders
Requests for cancellation of an order, prior to delivery, must be submitted in writing to firstname.lastname@example.org
No refunds will, however, be furnished on deposits or payments in the event of cancellation for specially ordered or manufactured goods.
Any order is subject to cancellation by SolarCube should the goods ordered become unavailable due to any cause beyond SolarCube’s reasonable control.
Processing Times policy
You can expect an order to be processed within approximately two to five business days, provided the items are in stock and the payment has been verified. SolarCube, therefore, cannot guarantee same day shipping. Customers should also note that no orders will be processed on weekends and official public holidays.
SolarCube will notify you should there be any delay in obtaining/delivering any goods ordered. The unavailable order will be placed on back order, and the remainder of the order placed will be shipped. Please check our website for the back ordered items estimated time of arrival. Please note that the dates reflected are estimates and SolarCube cannot guarantee the arrival dates. Should the backorder, however, remain undelivered 30 (thirty) days from the date the order was placed you may cancel the agreement by giving SolarCube 7 (seven) days written notice. Any order is subject to cancellation by SolarCube should the goods ordered become unavailable due to circumstances beyond SolarCube’s reasonable control.
Guarantees and Warranties
To the extent allowed by law, and notwithstanding any other provision of this agreement:
- Any goods supplied by the company shall be subject to the manufacturing company’s warranty;
- The only entitlement you shall have in respect of those goods shall be to require SolarCube to apply such warranty against the manufacturer of those goods on your behalf.
The warranty shall immediately be rendered null and void in the event of any of the following:
- Failure to use the products in accordance with instructions and specifications provided by the Manufacturer;
- Should the product has been subjected to physical damage, abuse, misuse, alteration, neglect, tampering, improper maintenance, or has been serviced, repaired, installed by persons not possessing the necessary qualifications required to do so;
- The product is not returned with an invoice/verifiable method confirming proof of purchase.
You may return goods in the following instances:
- Within 7 (seven) days of the date of the receipt of the goods if the transaction falls within the scope of Section 44 of the Electronic Communications and Transmissions Act. The aforementioned return policy excludes items contemplated in Section 42(2) of the aforementioned Act; or
- within the implied warranty period if the product is defective according to the manufactures warranty; or
- Within 15 (fifteen) business days, if SolarCube has wrongly supplied goods off a written order.
Notwithstanding the above, SolarCube shall not be required to accept the return of any goods, unless defective within the warranty period, if at your direction of you the goods have been:
- partially or entirely disassembled;
- physically altered;
- permanently installed, affixed or attached;
- Joined or added to or blended or combined or embedded within other goods or property.
- SolarCube will not accept the return of any product without prior authorization and a confirmation return number issued
- Customers agree to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment.
- You are required to bear the cost of shipping and insurance required for the return of the goods to SolarCube. We will not refund shipping charges, unless an error in delivery was made by SolarCube.
- Customers agree that all returned products for credit, replacement or refund will be 100% complete, in a resalable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer.
- There shall be a 25% return charge (as per supplier/manufacturer charge) for returns due to the order being the fault of the consumer.
- If any component of the returned product is missing, SolarCube will refuse to accept the return or may impose additional charges against you for the replacement of the missing component.
- SolarCube may impose a reasonable fee should it be necessary to restore the goods in order to render it suitably fit for re-stocking.
No repairs will be handled by SolarCube. All manufacture defaults will be handled directly by manufacturers or their appointed agents.
SolarCube shall not be liable for any loss or damage of whatsoever nature which you may suffer as a result of any unforeseen costs and/or delayed repairs done by manufacturers.
SolarCube will lodge any complaint and place you in contact with the manufacturer to process the repair work or replacement of any product that was purchased through SolarCube.
All costs for shipping to the manufacturer will be at the client’s expense should the manufacturers not offer a call out or free shipping policy to cover the expense.
Limitation of Liability
To the extent allowed by law, you agree that SolarCube shall not be liable to you or any other person or entity whatsoever in respect of any loss or damage:
- caused by or arising from any fact or circumstance beyond the reasonable control of SolarCube;
- which is consequential or incidental loss or damage; and/or
- Of whatever nature and howsoever arising from or in connection with the supply of goods.
Service Address and Notices
For all purposes under this agreement including giving of any notice, the payment of any amount, the service of any process and for all other purposes arising from this agreement you hereby choose the service address set out on the quotation for the order of goods.
SolarCube Refunds & Returns Policy
Our returns policy is valid for 15 days. If 15 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Note: Only regular priced items may be refunded or exchanged, unfortunately sale items cannot be refunded.
- Batteries are exempt from being returned.
- Gift cards
- Items sold on special or promotion
Should you wish to return an item for exchange or refund:-
- First please notify us by e-mail: email@example.com
- To complete your return, we require the original receipt as proof of purchase.
- Please do not send your purchase back to the manufacturer.
- Returns need to be sent or delivered to our premises: SolarCube, Cnr. Du Plessis & Faan Ferreira Avenue, Langenhoven Park, Bloemfontein, 9301. Please enclose original receipt
There are certain situations where only partial refunds are granted: (if applicable)
- Goods have been used
- Goods are not in original packaging
- Goods are damaged
- Goods are out of the returns policy 15 Days
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: SolarCube, Cnr. Du Plessis & Faan Ferreira Avenue, Langenhoven Park, Bloemfontein, 9301 .
Note: Return shipping and subsequent delivery shipping is for the customers cost.
To return your product, you should mail or deliver your product to: SolarCube, Cnr. Du Plessis & Faan Ferreira Avenue, Langenhoven Park, Bloemfontein, 9301
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will also be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary